Refund policy

Returns, Replacements & Cancellations

We're a small team in Kochi, and we keep our prices low by keeping things simple. Here's exactly what we can and can't do — no surprises after you order.

If something's wrong with your order

If your order arrives damaged, faulty, incorrect, or with something missing, we'll make it right. Every time, on every product we sell.

  • Message us within 7 days of delivery with your order number and a photo
  • We'll send a free replacement, or give you a full refund — your choice
  • You usually won't need to send anything back. For most items, the photo is enough
  • You pay nothing. No return charges, no deductions

You don't need to contact the courier or file a claim yourself. That's our job.

Changed your mind?

We're honest about this: we're not able to accept change-of-mind returns yet.

Return pickups across India cost more than most of our pieces, and absorbing that would mean raising our prices for everyone. As we grow, this will change — and we'll tell you when it does.

So please do check the photos and description before ordering. If you're unsure about anything — size, colour, how big something actually is, whether two pieces go together — message us on WhatsApp at +91 73061 40086 before you buy. We'll send extra photos, measurements, or an honest opinion. We'd much rather help you choose right than have you disappointed.

Size exchanges

If a ring or bracelet doesn't fit, message us within 7 days of delivery. If we have your size in stock:

  • You post the original back to us (unworn, in its packaging) — postage at your cost
  • We ship the replacement to you free of charge

Many of our rings, bracelets and anklets are adjustable, so this often isn't needed — check the product page or ask us first.

Items we can't take back

For hygiene and safety reasons, these can't be returned or exchanged once opened or worn:

  • Earrings and nose pins — pierced jewellery
  • Hair accessories — anything worn against the scalp
  • Cosmetics and beauty products — once the seal is broken

These are still fully covered if they arrive damaged, faulty, incorrect, or with a broken seal. Just send us a photo within 7 days.

Cancelling an order

You can cancel free of charge, for any reason, any time before your order is dispatched — usually within 24 hours of ordering. Just message us and we'll stop it and refund you in full.

Refunds

Approved refunds are processed within 5 business days, straight back to the way you paid. Your bank may take a further 3–7 business days to show it.

Paid cash on delivery? We'll refund by UPI or bank transfer — our team will arrange it with you directly.

A note on your safety: we will never ask for your card number, CVV, UPI PIN or an OTP over email, phone or WhatsApp. If anyone claiming to be from Wumika asks for these, please report it to support@wumika.com straight away.

Questions before you buy?

Ask us. Email support@wumika.com or WhatsApp +91 73061 40086. A real person replies, usually within one business day — and we'll tell you honestly if something isn't right for you.