Refund policy
Return Policy
Due to the nature of our products, all sales are final. Returns are only accepted for damaged products reported within 2 days of delivery with an unboxing video as proof.
To start a return for a damaged product:
- Contact us at support@wumika.com within 2 days of delivery.
- Provide an unboxing video showing the damage.
We will process a full refund for the damaged item within 7 days after receiving it, with no return shipping fees charged.
Contact Information:
For any return questions, you can always contact us at support@wumika.com.
Damages and Issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. Contact us at support@wumika.com within 2 days of delivery with an unboxing video as proof, so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges:
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds:
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll need to send us your bank account number, IFSC code, and bank name to support@wumika.com for the refund. The refund will be processed within 10 business days after we receive your bank details. Please remember it can take some time for your bank to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@wumika.com.
